Privacy Policy

Welcome to Groupe Casino. Your privacy is important to us. This Privacy Policy explains how Groupe Casino collects, uses, processes, and protects your personal information when you use our website, services, and applications. We protect your data and ensure transparency in all our data handling practices. By accessing or using Groupe Casino's services, you agree to the terms of this Privacy Policy. Please read it carefully to understand our views and practices regarding your personal data.

Groupe Casino operates in strict compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our customers within the European Economic Area (EEA) and other relevant regulations in jurisdictions where we operate. We maintain the confidentiality and security of your information at all times.

We collect various types of information to provide and improve our services, manage your account, and comply with legal obligations. This information includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account, verifying your identity, or using our services. Examples include your name, date of birth, postal address, email address, phone number, national identification number (where required for verification), and payment details (e.g., bank account information, credit/debit card numbers).
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other financial transactions conducted through Groupe Casino.
• Technical Data: Information about your device and internet connection, such as your IP address, browser type and version, operating system, device identifiers, and time zone setting.
• Usage Data: Information about how you use our website and services, including pages visited, links clicked, time spent on certain pages, and navigation paths.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and telephone calls.
• Marketing and Communications Preferences: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

We may also collect information from third-party sources, such as identity verification services, fraud prevention agencies, and public databases, to fulfill our legal and regulatory obligations.

Groupe Casino uses your personal information for several purposes, all aligned with providing you a secure, enjoyable, and compliant gaming experience:

• To Provide and Manage Services: To set up and manage your account, process your bets and transactions, and provide customer support.
• To Personalise Your Experience: To tailor our services and content to your preferences, including offering relevant promotions and games.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, protecting both you and Groupe Casino.
• To Comply with Legal and Regulatory Obligations: To meet requirements set by our licensing authority and other regulatory bodies, including age verification and responsible gambling measures.
• For Marketing and Promotional Purposes: To send you updates, offers, and promotions that we believe may be of interest to you, based on your preferences. You can opt out of marketing communications at any time.
• For Internal Operations and Analytics: To improve our website, services, and operations, conduct research, statistical analysis, and troubleshoot technical issues.
• To Communicate with You: To respond to your inquiries, provide important service announcements, and communicate changes to our terms or policies.

Under GDPR and similar data protection laws, we must have a legal basis to process your personal data. Groupe Casino relies on the following legal bases:

• Performance of a Contract: Processing is necessary for the contract to which you are a party, specifically, to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject, such as anti-money laundering (AML) regulations, age verification, and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Groupe Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include fraud prevention, enhancing security, improving our services, and marketing.
• Consent: In certain situations, we may ask for your explicit consent to process your data, particularly for specific marketing activities. Where consent is the legal basis, you have the right to withdraw your consent at any time.

Groupe Casino will not sell, rent, or trade your personal information. We may share your data with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT services, data analytics, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by Groupe Casino.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulatory bodies, and law enforcement agencies when required by law, court order, or to cooperate with investigations into illegal activities.
• Fraud Prevention and Responsible Gambling Organisations: To prevent fraud, money laundering, and to promote responsible gambling, we may share information with relevant organisations and agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.

We ensure that any third parties with whom we share your data uphold the same standards of data protection as Groupe Casino.

The security of your personal data is a top priority for Groupe Casino. We implement robust technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer) for data in transit, to protect your personal and financial information.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: Our systems are protected by advanced firewalls and regularly monitored for suspicious activity.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Depending on your jurisdiction, particularly under GDPR, you have several rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data in certain situations, including for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Groupe Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve the way our website works.
• Functionality Cookies: Used to recognise you when you return to our website, enabling us to personalise our content for you, greet you by name, and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. For more detailed information on how we use cookies, please refer to our dedicated Cookie Policy.

Groupe Casino retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by various factors, including the nature of the data, the purpose of processing, and legal or regulatory obligations.

For example, we typically retain account details and transaction history for a minimum of five years after the termination of your account, in compliance with anti-money laundering regulations and other legal requirements. Where data is no longer required, we will securely delete or anonymise it.

As Groupe Casino operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same level of data protection laws as your home jurisdiction.

When we transfer your data internationally, we take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of protection for personal data.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide specific data protection clauses designed to ensure adequate safeguards.
• Obtaining your explicit consent for the transfer, where appropriate.

Groupe Casino's services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, whichever is higher). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. We strongly advise parents and guardians to monitor their children's internet usage and to instruct them not to provide personal information on our website.

Groupe Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact Groupe Casino's Data Protection Officer or our customer support team.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website during operational hours.
• Postal Address: [Please insert generic address or DPO address, e.g., Data Protection Officer, Groupe Casino, [Our Registered Office Address]].

We are committed to resolving any complaints about our collection or use of your personal data. If you feel that your data protection rights have been infringed, you also have the right to lodge a complaint with your local data protection supervisory authority.